Welcome to the Planes Van Operator Portal, the Intranet Home for the Planes Van Operator Community. This site serves as the hub application for our Internal Systems. It provides online news, events and other information, along with interactive discussion forums and contacts. It is also the place to go for running our new breed of Intranet Based Applications. In a nutshell, it is THE place to stay in touch!

Feel free to browse the site and explore!

• Any Active and Qualified Planes van operator that refers a household or spec comm van operator who signs the Independent Contractor’s Agreement and is formally qualified by Planes Safety Management and starts to haul orders assigned by Planes is eligible for up to a $1000.00 van operator referral incentive.
• The first $500.00 is to be paid 60 days after the new van operator signs his Planes contract.
• The second $500.00 is to be paid 12 months after the new van operator started with Planes providing both are still hauling orders assigned by Planes and both have $75,000 or more in Line Haul.
• Contact your dispatcher or Scott Centers if any questions
  
  
  Rick Seelig

In an effort to improve our communication between Van Operators and Claims personnel on non-emergency issues, we have two options available for the Van Operator:

• The Driver Portal Claims Chargeback and New Claims tabs include the name and email address of the Claims Adjuster managing the claim review. All questions regarding the new claim or claim chargeback should be directed to the Claims Adjuster in writing.
• Written communication is preferred as it allows the Claims Adjuster to present the Driver’s personal statement as necessary to refute a claim.
• Whether by email or by phone number/voice mail, it is imperative that the van operator provides the following information in their communication:
  • Order number
  • Customer Name
  • Driver Full Name
  • Driver Contact Phone Number
  • Specific question about the portion of the claim that the van operator feels in incorrect.
• The Van Operator will receive a return call from someone in claims with 24 hours of the call or by the next business day
  • If cases when the Van Operator is only requesting Claims to add a note to the order, no return call will be made unless the Van Operator requests a call back.

Please make sure you are weighing correctly. It is the law and the right thing to do. The penalties for not weighing correctly can include termination.